1. Flower arrangements shown on our website are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.
2. If ordered flowers/cake/fruits/sweets are not available in the respective city or town, we shall deliver available best quality flowers/cake/fruits/sweets of equal value according to our substitution policy.
3. In case of flowers, cakes, fruits & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
4. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
5. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery / non delivery.
6. The owners of the site retains the right to refuse any order unconditionally.
7. All claims are subject to the jurisdiction of Court at New Delhi, India only.
8. In case of Teddy Bear, Colour and look would be change when we will deliver your order from our local florist of that city.
9. Order after place 6 PM, please connect with our customer care executive for same day delivery. For small city, you have to place order at least one day before.
10. In case Ferrero Rocher is not available in that city, we will deliver Cadbury celebration pack.
11. The prices quoted at our website is for FREE delivery within city limits. Any delivery out of city limits and to villages etc. In case of Perishable Items may attract extra delivery charge between Rs 100 to Rs 300. We will send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date.
12. Orders received after 6 PM IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
13. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
Delivery not done due to wrong address.
Recipient not available.
Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
Recipient refused the products.
Delivered the product at the Gate/ Reception/ Neighbor.
Online Delivery Team